Feature · Messaging
Email & SMS
Confirmations, recalls, and soft nudges — office name first, STOP and privacy on every send.
Clinical tone, not spammy blast energy — JobWhat-like peach emails and SMS twins.
Messages attach to patients and share templates with booking and billing.
01 · Deep dive
What this feature actually is
Dental reminders stay office-name-first with STOP and privacy — JobWhat-like peach clinical emails.
SMS twins for confirms and soft nudges without a separate marketing tool.
Patient language preferences when they ask for them.
02 · How it works
From ask to done — one loop
Built as a real surface in the practice OS — not a brochure paragraph.
- 01 · Compose clinicallyPeach templates, not purple blasts.
- 02 · Send with consent postureSTOP + privacy always.
- 03 · Close the loopStaff inbox on the same desk.
03 · In the clinic
A day with Email & SMS
How front desk, clinicians, and agents touch the same truth.
- 01Confirm tomorrow
Calm 24h reminder.
- 02Recall hygiene
Soft rebook without nagging.
- 03Inbox for staff
Replies land where the desk works.
04 · Product illustrations
See the surface
UX-style illustrations — fictional Lumen only. Each tile echoes the real product layout without photo screenshots.
05 · What you get
Included with this building block
- Office name first on every send
- STOP and privacy in the footer
- SMS + email from the same OS
- Templates matched to dental workflows
06 · Why clinics care
Robust, reliable, and in the same OS
- Office-firstHeyDental is secondary branding.
- Consent-awareSTOP on SMS.
- Same OSMessages attach to patients.
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