Feature · Staff
Staff management
Roles, desks, and handoffs with a clear owner for the next step.
Less “who has this?” chatter on a busy hygiene day — swimlanes for front desk, hygiene, doctors, and billing.
Humans still own the chair; agents help without muddying ownership.
01 · Deep dive
What this feature actually is
Dental floors need clear swimlanes: front desk, hygiene, doctors, billing.
Handoffs stay visible so tickets do not vanish between chairs.
Roles match how the office actually runs.
02 · How it works
From ask to done — one loop
Built as a real surface in the practice OS — not a brochure paragraph.
- 01 · Define rolesDesk, hygiene, doctor, billing.
- 02 · Own the next stepVisible assignees.
- 03 · Hand offNo lost tickets between chairs.
03 · In the clinic
A day with Staff management
How front desk, clinicians, and agents touch the same truth.
- 01Assign the lane
Who owns the next step.
- 02Hand off cleanly
Context travels with the ticket.
- 03Close the loop
Done means done on the board.
04 · Product illustrations
See the surface
UX-style illustrations — fictional Lumen only. Each tile echoes the real product layout without photo screenshots.
05 · What you get
Included with this building block
- Clear ownership per swimlane
- Desk handoffs without lost tickets
- Roles that match how the office runs
- Less “who has this?” chatter
06 · Why clinics care
Robust, reliable, and in the same OS
- Clear ownersSwimlanes match the floor.
- Visible handoffsNothing disappears mid-day.
- Works with agentsRobots help; humans still own the chair.
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